We are confident in the quality of our products and many items are covered by warranties. Below you'll find a list of all our warranty information.
Good to know:
Our warranties start on the day of purchase. When making a claim you will need the original receipt as proof of purchase.
What is covered under the Limited Warranty?
The extent of the limited warranty given for each product is described alongside each product below.
Duration of Limited Warranty:
Each limited warranty lasts for the number of years stated against each product below, starting from the date of purchase.
What will be done to correct the problem?
CAINVER will examine the product and decide if it’s covered under this limited warranty. CAINVER will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, CAINVER will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that CAINVER incurs, provided that the product is accessible for repair without CAINVER incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by CAINVER. Any defective parts removed in the course of repair works will become the property of CAINVER. If the item is no longer sold by CAINVER, CAINVER will provide an appropriate replacement. CAINVER will decide at its discretion, what will constitute an appropriate replacement.
Conditions for the Limited Warranties:
The limited warranties are valid from the date of purchase. The original purchase receipt is required as proof of purchase.
The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. The warranties are to the benefit of the original purchaser of the product. They are not transferable. For details see the limited warranty conditions and description for each product.
To be able to claim this limited warranty you need to follow the specific care instructions for every product. You will find all care instructions with.
General legal rights:
This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.
How to reach us if you need service:
Contact CAINVER Service Center. You will find the address and phone number in the CAINVER Catalog or at CAINVER.com. Save your sales receipt as proof of purchase. Proof of purchase is required for the limited warranty to be valid.
CAINVER warrants that the CAINVER goods sold comply with the description contained in this Warranty. All parts and products are warranted from the date of delivery except: parts and products used for commercial, contract, rental trade, institutional, or any other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by CAINVER and the retailer from whom the product was purchased ("Retailer"); parts and products damaged resulting from Buyer's improper assembly; or parts and products that are damaged or defective due to normal wear and tear. To exercise rights under this warranty, proper documentation, i.e. photography, purchase order, manufacturer's bar code label, retail sales order to consumer, and or any other pertinent information requested is required. CAINVER reserves the right to repair or replace furniture within the warranty period based upon the documentation received from the retailer as support of a claim for consideration. CAINVER will not replace or repair any furniture if improper maintenance, improper handling or improper use causes damage. CAINVER does not supply repair parts free of charge to a third party warranty service provider. Any product modifications by dealers, consumer, or other parties not authorized by CAINVER will void the warranty. This warranty does not cover floor samples sold or product designated "AS IS" at the time of purchase. Warranty does not cover minor variations between floor sample printed images and sold furniture. Cost of packaging and shipping to and from CAINVER is not covered by the warranty unless expressly arranged by CAINVER. This warranty does not extend to furniture that has been exchanged or replaced by the retailer as settlement of an original claim of defective merchandise.
Frame – 5 Years
Our hardwood frames, springs, and webbing are warranted to be free from defects in workmanship, materials and construction for FIVE (5) years from the date of purchase. Defects in workmanship and material are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. This warranty covers normal everyday use and does not apply to defects resulting from misuse, accident or negligence, or improper installation or handling by delivery service.
Upholstery – 1 Year
We warrant all our upholstery fabrics and leathers against defective materials and workmanship for ONE (1) year from the date of purchase. This warranty covers seam failure and fabric separation. This warranty applies as long as it remains upholstered in the original fabric and is used under normal wear in normal conditions.
Leather – 1 Year
Excluded from warranty are cover damage, fading, stretching, and dye lots. Leather's natural markings such as scars, brands, grain variations, wrinkle, etc., will be considered normal characteristics and not construed as defects. Nature's trademarks leave no two cow hides the same, so color variations could occur. Where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric or leather has had some form of chemical applied, the fabric / leather warranty will not apply. The warranty covers normal, everyday wear; however there are some contingencies that cannot be covered. These are: cuts, burns, stains, soiling or damage caused by pets; unreasonable use or improper installation of the fabric; or commercial, non‐residential or rental use. Some retailer applied after‐treatments for stain protection may also void the warranty.
Recommended Upholstery Care
- If necessary, clean immediately with mild soap (non‐concentrated), diluted in lukewarm distilled or purified water and on a soft clean towel.
- Always try to clean in a small hidden area first.
- For oil, grease, or stubborn stains: consult a professional upholstery care company.
- Do not use bleach, oily substance, or strong detergent (including laundry detergents). Use of these materials with chemicals may harm and/or discolor the upholstery.
- Keep ink, fluids, bodily oils, chemicals and sharp objects away from upholstery.
- Exposure of leather or fabric to direct sunlight or extreme light sources may cause fading and/or damages.
- Do not use any heat lamps or hair dryers on the leather or fabric.
- Do not place over or near a direct heat source.
Fabric – 1 Year
Fabric and vinyl are warranted ONE (1) year from date of purchase against wear under normal care and condition. This does not cover shrinkage, piling, or fading due to chemical after‐treatments or improper cleaning. Use of chemical treatment or improper cleaning invalidates the warranty.
Seating/Cushions/Fill – 1 Year
CAINVER warrants seating against abnormal loss of resiliency of the upholstered furniture, for ONE (1) year from date of purchase, as long as it is used under normal wear and other normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.
Mechanism – 2 Years
Reclining mechanisms and mechanism rails are warranted to be free of defects in manufacturing and workmanship for TWO (2) years from the date of purchase.
Mechanism Mechanical Release Handles – 1 Year
Mechanical (non‐electric) mechanism release components (pull handles, direct drive releases, etc.) are warranted to be free of defects in manufacturing and workmanship for ONE (1) year from the date of purchase.
Electrical Components – 1 Year
Electric motors, electric push button mechanism release, heater units, massage units, wiring, hand wands and all other electrical components are warranted to be free of defects in manufacturing and workmanship for ONE (1) year from the date of purchase. Care should be taken that the metal frame is not set upon any electrical cords. Extension cords are not recommended for use with electrical motion products. Variant difference in voltage/current ratios can damage electrical components. Electrical components should be plugged in only to properly grounded outlets. Electrical components should not be placed in a wet or damp area which could risk shock or fire.
CAINVER products ship with plastic floor levelers on their products. These are given a final inspection check prior to the packaging of products for shipment to the consignee of the production order. These plastic levelers are for leveling furniture when needed to accommodate unleveled floors or carpet height. CAINVER is not responsible for floor damages incurred in the installation process, movement, or use of furniture in the consumer's home. The levelers are not plastic slides to be used for movement of furniture. Furniture should be picked up for movement, taking care to lift from the sides – not front to back which can damage the mechanisms components. Any piece exceeding one seat cushion width should be considered a "two man" lift to avoid damaging the product or risking injuries.
Direct Shipment of Repair Parts to Consumers
CAINVER does not provide direct shipment of repair parts to consumers. CAINVER cannot accept responsibility for further damages caused or injuries sustained that may result from the attempt of a "self-repair" by a consumer. CAINVER recommends only trained service technicians attempt repairs to their motion furniture. CAINVER will only supply instructions or make repair recommendations to the retailers' trained repair personnel. Extra care should be taken when trained technicians work on motion furniture due to moving parts. No attempt should be made to inspect or repair furniture until all precautions have been taken to avoid injuries.
- Motion Furniture Contains Moving Parts and Safety Precautions Should Always Be Observed When Operating and / or Handling
- CAINVER's warranty is a non‐transferrable warranty.
- The warranty is valid only to the original purchasing consumer.