General FAQs

What countries do you ship to?

All of our items are available to ship within the Vietnam.

International shipping outside of the Vietnam

Visit our international sites (product selection varies by country)

Want to ship somewhere else in the world?

If your order costs over $5,000, please contact us with the following information:

The SKU numbers of each product (or a link to each product page)

The total quantity you want to order

The final delivery address

We'll get you a personalized, competitive quote from our international freight forwarder.
Please note: once the freight forwarder receives your products you assume full liability of the shipment. Keep in mind that certain products may not be able to ship internationally due to safety regulations, including youth items such as strollers, cribs, and car seats.

Do you have any store locations?

We are an online only retailer. In order to keep our selection large, prices low, and service exceptional we do not have a store front where you can view our products.

When can I expect delivery?

Post-Order:

Visit My Orders for up-to-date order status. We'll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Pre-Order:

You can calculate estimated delivery dates for each item from the 'Shipping & Returns' tab on the product page.

What payment methods do you accept?

Accepted Payment Methods:

Credit/Debit Cards (CAINVER Credit Card, American Express, MasterCard, Visa, and Discover)

CAINVER Gift Cards and Store Credit

CAINVER Rewards

PayPal

Affirm

Personal Checks, Cashier's Checks, and Money Orders

Purchase Orders

Wire Transfer

To learn more about the payment methods above, click here.

Sales and Promotions:

We love a good deal as much as you do. Throughout the year, we offer very special promotions and discounts to our customers. We don't know if and when an item will go on sale, but when it does we can't wait to share the good news! To sign up for daily or weekly Daily Sales emails, click here.

Apply a Gift Card or Promo Code:

Gift cards and promo codes can be applied on the payment page of checkout. Simply fill your cart with your favorite items and apply your code in the designated field. Your grand total will immediately reflect the discount.

 How do I become a supplier?

If you are interested in becoming a CAINVER supplier, please visit our Partner With Us page to learn more.

 Supply Chain Transparency

CAINVER is committed to ethical and responsible sourcing from its suppliers, and these steps make sure our suppliers share our commitment.

1. Verification of Supply Chains

CAINVER requires our suppliers to comply with applicable laws related to forced labor and human trafficking, as well as child labor, working hours, harassment, abuse, discrimination, product safety and factory security, in or as part of our supply chain. We focus our attention on suppliers that we believe source and/or manufacture in high-risk regions.

We expect that all of our suppliers adhere to the our Supplier Code of Conduct, which outlines our expectations about slave labor, human trafficking and other social responsibility matters, including:

Maintaining transparent and current books and records to demonstrate compliance with applicable law and industry standards. Any violation of applicable labor law is considered a breach of contract by the supplier.

Maintaining formal written disciplinary procedures for employees that engage in physical, mental, verbal, sexual or other harassing practices and to clearly communicate them to all employees and prospective employees.

2. Audits of Suppliers

Our Supplier Code of Conduct permits us or third party auditors to verify compliance with any aspect of our Supplier Code of Conduct at any time. CAINVER auditors are expected to understand our Supplier Code of Conduct, as well as local laws, rules and regulations in each applicable jurisdiction. Audits may be conducted on site and may involve discussions or interviews with workers and managers as well as a physical inspection.

Violations of the Supplier Code of Conduct are documented and each supplier is expected to prepare and implement a detailed corrective action plan. Unannounced follow-up visits also may be conducted to ensure that violations are addressed.

3. Certification of Suppliers

Our suppliers are required attest in writing that they comply with our Supplier Code of Conduct, the legal requirements of all of the countries in which it does business and standards of its industry.

4. Internal Accountability

Our Supplier Code of Conduct is also integrated into CAINVER’s day-to-day operations. CAINVER’s category management teams are required to comply with and understand the Supplier Code of Conduct, monitor our suppliers for their adherence to the Supplier Code of Conduct and submit reports to CAINVER’s senior leadership about their steps to comply with the Supplier Code of Conduct.

CAINVER continually works to identify and address emerging supply chain risks for existing and new markets. This work helps us plan for future trends and respond quickly to political and environmental events. We also assess the need for additional measures to address the root causes of supplier non-compliance.

5. Training

CAINVER offers training to employees and management responsible for supply chain management to build understanding and capacity to identify and address slavery or human trafficking, as well as other social responsibility issues. For more information regarding our efforts to eradicate human trafficking and slavery in supply chains, please email us at legal@CAINVER.com.

Information Security

 I am being asked to reset my password. Why?

When CAINVER detects suspicious activity from an account we take the proactive step of locking that account. This serves the dual purpose of protecting the customer's information and preventing fraudulent activity from the account. If your account requires a password reset, we may have noticed suspicious activity linked to your account and therefore took steps to protect it. The only way to regain access to the account is then to reset the password.

What can I do to regain control of my CAINVER Account?

Follow the instructions at reset password to create a new password!

What could have led to my account getting compromised?

One of the largest targets for modern hackers is credentials, meaning username and password. It is important to note that leaked credentials are not a result of compromised CAINVER systems. Malicious actors can gain access to your username and password in any number of ways: Phishing or the practice of sending individuals emails enticing them to divulge private information; installing credential stealing malware on an individual's machine capturing any usernames/passwords being entered by the user; or even from credential dumps from compromised websites. Attackers can then leverage stolen credentials against other sites to login to accounts. An easy way for users to mitigate this threat is to use unique passwords on each site, this way if your credentials are stolen or hijacked for one account it will not affect all of the others.

What can I do to prevent my account from being compromised?

Protecting your usernames and passwords are very important to staying safe online. Using complex passwords and not sharing passwords across multiple sites are good ways to protect your online identity. The US Government maintains a good list of advice for creating and using passwords safely at https://www.us-cert.gov/ncas/tips/ST04-002 as well as a fairly expansive list of good cyber safety practices at https://www.us-cert.gov/ncas/tips